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Terms & conditions

Terms and Conditions:

Please read these terms and conditions carefully and make sure that you understand them before ordering any Products or Services from our website. You should understand that by ordering any of our Products or Services, you agree to be bound by these terms and conditions.


Please read them carefully and print a copy for future reference.

In these terms and conditions the following definitions apply: “Codes of Conduct” we comply with all relevant codes of conduct “Complaints Handling Policy” we have a formal complaints handling policy in place.

“Company” is Sussex First Aid Courses Ltd whose registered company number is 10563685 and whose registered office address is Sussex First Aid Courses, 33 Saxby Road, Burgess Hill, West Sussex, RH15 8UL, Online

"Consumer" (as defined in the Unfair Contract Terms Act 1977, section 12) is a person who is not buying the Products or Services for purposes related to their trade, business or profession.

"Course Material" is documentation and material used in the training services

“Customer” is the individual, company or organisation placing an order for Products or Services with Sussex First Aid Courses Ltd or requesting information from Sussex First Aid Courses Ltd.

“Digital Content” is any material at or related websites via the internet and provided in respect of the Services.

“Intellectual Property Rights” all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

"Manufacturer" is the manufacturer of the Products.

“Product” is any product supplied by Sussex First Aid Courses Ltd.

“User” is any person who uses or attempts to use any Products supplied by Sussex First Aid Courses Ltd.

“Third party” is any person, company or organisation of any kind that is not either the customer or Sussex First Aid Courses Ltd.

"Services" are the training services supplied by the Company to the Customer set out in writing by the Company.

“We” or “us” or “our” or Our” refers to the Company. “You” or “your” refers to the Customer


We operate the websites We are Sussex First Aid Courses Limited a company registered in England and Wales under company number 10563685 and with our registered office at 33 Saxby Road, Burgess Hill, West Sussex, RH15 8UL.

Contacting us if you are a consumer:

To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at or contact our Customer Services team by telephone on 08000699931.


If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 08000699931 or by e-mailing us at

If we have to contact you or give you notice in writing, we will do so by e-mail or by prepaid post to the address you provide to us in your order.

Contacting us if you are a business.

You may contact us by telephoning our customer service team at 08000699931 or by e-mailing us at if you wish to give us formal notice of any matter in accordance with these Terms.



1.1 These terms and conditions do not affect your statutory rights. To order Products through our website or by any other ordering method you must be at least 18 years of age and be legally capable of entering into binding contracts. We will treat each order for Products or Services as an offer by you to purchase the Products and Services subject to these terms and conditions. We have the right to refuse at our discretion to supply any Products ordered by you and all orders are subject to acceptance by us.


We will confirm such acceptance to you by sending you an e-mail that confirms that the Product or Services has been ordered (“Order Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Order Confirmation.

1.2 These terms and conditions constitute the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in these terms and conditions.



2.1 We strongly advise that you consult with your GP or cardiologist before purchasing a home defibrillator. If you wish to purchase a defibrillator for possible use with a child it is essential you consult with your doctor before obtaining the Product.

2.2 Description of Products/Warranty and Liability. Although we warrant that the Products will, at the time of delivery, correspond to the description given by us, all Products we sell are of a technical nature and it is not practical to publish detailed specifications of all the Products.


All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the Products. Whilst we endeavour to ensure all information is correct at the time of publication, Product specifications do vary. As such we cannot accept responsibility for incorrect information. Full details are available from the original Manufacturer’s brochures and websites. Except where the Customer is dealing as a Consumer, all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the products whether implied by statute, common law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the Products for the Customer’s purpose. Products are not sold on a trial basis.

2.3 Availability of Products

All Products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a Product is out of stock for more than 7 days and if you do not wish to proceed with the order or for any reason we cannot supply the Product we will arrange for the order to be cancelled.



3.1 Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. 


Delivery of the Products shall be made to the Customer's address (UK delivery only) deliveries outside the UK cannot be guaranteed and an additional delivery charge will apply at cost and the Customer shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.  24-hour delivery is offered at an additional charge.



4.1 The risk in the Products shall pass to the Customer on completion of delivery.
4.2 Title of ownership of any Products invoiced and delivered will not pass to the customer until all Products supplied have been paid for in full. 
4.3 Until title to the Products has passed to the Customer, the Customer shall:  
4.3.1 hold the Products on a fiduciary basis as the Company's bailee;  
4.3.2 store the Products separately from all other goods held by the Customer so that they remain readily identifiable as the Company's property;  
4.3.3 not remove, deface or obscure any identifying mark relating to the Products;
4.3.4 maintain the Products in satisfactory condition and keep them insured against all risks for their full price on the Company's behalf from the date of delivery; but the Customer may resell or use the Products in the ordinary course of its business. 
4.4 An order placed by a Customer is deemed to be a financial commitment by the Customer and therefore the value of the order is  payable according to our terms.


The Company reserves its right to recover outstanding monies as a short fall from any repossession of Products. By repossession the Customer is not relieved of its liability of the original debt or the costs related to any recovery or attempted recovery of the debt. The Company reserves it's right to seek damages, debt collection fees, interest and court costs and any other recovery costs including sub sequential losses due to the default of the Customer to pay in full the value of the Products and or services.



5.1 Should any damage be identified to the Product on opening the package, the Customer must advise the Company within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by the Company. We cannot accept any claims for damage if the above timescales are not followed.
5.2 Shortages 
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note and it is the Customers responsibility to thereafter notify us within 48 hours of delivery. Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 48 hours of delivery.  The Customer will be requested to provide us with a copy of the invoice. The matter will be investigated and the Customer will be informed of the decision.


5.3 Incorrect Products 

It is the Customers responsibility to notify us of any incorrect Products supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the Manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufacturer part codes and a full description of what has been received. Should there be any extenuating circumstances that have prevented the Customer to remain within the specified time frame, resolution will be by mutual decision.

5.4 Non-Deliveries 

We will not accept liability for Products lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect Products and Products damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.



6.1 All Products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of 12 months or longer if relevant this is in addition to the consumers' statutory rights.



7.1 If you think that the product you have purchased is faulty you should contact us immediately. If we are unable to determine the nature of any fault we may refer you to the Manufacturer, due to their extensive knowledge of their product. If the Manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you.  This does not affect your statutory rights. A restocking fee of up to 25% is charged on returns, which prove to be non-defective.  It is therefore imperative that you have made contact with us or the Manufacturer before returning any Products. 


The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.  If the product fails within 30 days of receipt, a replacement Product or full refund of the cost of the Product will be offered to you, at the Company's discretion.



If for any reason you are issued with a refund, please note the following, 
8.1 All refunds will be issued to the same payment method as on the original order.
8.2 When a refund is processed, you will receive an email notification. A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return. A handling fee of 25% will be charged on all refunds.
8.3 Faulty Products returned within 30 days, will be refunded in full including the original carriage charge (refund of original carriage charge applies to customers in the United Kingdom only). If the Products are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
8.4 We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the Products are returned by customers in the United Kingdom ONLY as faulty within 30 days of our shipment date.
8.5 The relevant Manufacturer will process all offers of "Money Back" guarantees and you should contact them directly to arrange return and refund.



9.1 If you are a Consumer, you have a 14 day cooling-off period during which you have the right to cancel your purchase and receive a refund in accordance with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection (Distance Selling) Regulations (2000) that relate to distance selling (Please note these regulations do not govern Contracts between businesses). If an item is faulty, the item can be returned for a refund or replacement up to 30 days from date of delivery. 
9.2 When a refund request is received, the Company reserves the right to track the usage of the Customer through his/her username and password and no refund will be granted if the Company has reason to believe that an individual has viewed any of the Course Material that they purchased. For example we may review pages viewed, frequency of use, time period of use.
9.3 Should you wish to cancel your purchase within the 7 day cooling off period, please place your request in writing by post to Sussex First Aid Courses Ltd, 33 Saxby Road, Burgess Hill, west Sussex, RH15 8UL or email



10.1 Orders cancelled after you have received an Order Confirmation from us will be at our discretion. Where we agree to refund the item a 50% fee will be payable.
10.2 Where the Products have already been supplied, the Products must be returned to us and receipted back into our warehouse at your cost. In all instances, Products must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in any way. Should the packaging show any damage or be incomplete and defaced in any manner a 100% fee will apply, this will automatically be deducted from the credit issued.  If the Products are damaged we are unlikely to offer credit.
10.3 We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the Products are returned as faulty by customers in the United Kingdom ONLY within 30 days of our shipment date


11. Cancellations Training/courses bookings and Transferring of dates/Names Terms:

If you would like a transfer then please just let us know the date required and we will make all the arrangements. If this is not convenient for yourselves the below terms and conditions are applicable to all refunds or resched


Please notify by email and confirm with us how you would like to proceed. 


Cancellations and Transferring of dates/Names Terms:


Should circumstances mean that you have to cancel your training course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:




  • Cancellations and Transferring of dates/Names Terms:

  • Should circumstances mean that you have to cancel your training course and are unable to transfer your booking to another date at the time of cancellation, the following terms will apply:

  • Notifications by email:

  • Notifications must be received by email:

  • 21 – 15 days we refund 75% of the course fee.

  • 14 – 8 days we refund 50% of course fee.

  •  Cancellation 7 days or less no refund of course fee. 

  • Deductible booking fee before 21 days of £5pp from total refund.

  • Transferring of training date/Name between 14 days and course date. £10pp admin fee. 

  • We will happily reschedule your training date to another date, once to meet your needs.

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